Responsible Gaming

Responsible gaming at stoney-nakoda-resort-ca.com means enjoying casino entertainment with full awareness of the risks and personal limits. Our goal is to empower you to make informed decisions and maintain control over your play. If you ever feel at risk or need support, our team is committed to providing confidential, professional assistance.

Risk Awareness

OBSERVE: Gambling is a regulated activity in Canada, subject to Alberta Gaming, Liquor and Cannabis (AGLC) oversight. Risks include potential loss of funds and developing problematic behaviors.

EXPAND: Recognizing early signs of gambling-related harm is critical for player protection. These signs may not always be obvious and can develop gradually. Canadian industry standards require clear risk warnings and accessible self-assessment tools.

REFLECT: At stoney-nakoda-resort-ca.com, we urge all players to regularly review their gaming habits and be alert to the following warning signs:

• Preoccupation with gambling: Frequently thinking about betting or planning the next casino visit, even outside play sessions.
• Betting beyond means: Increasing wager sizes to recover losses or gambling with funds needed for essential expenses.
• Neglecting responsibilities: Missing work, family, or social obligations due to gambling activities.
• Emotional distress: Feeling anxious, guilty, or irritable when unable to gamble.

Self-Assessment Test

Answer the following honestly to assess your gaming behavior:

• Do you often gamble longer than planned?
• Have you tried to reduce or stop gambling without success?
• Do you hide your gambling from family or friends?
• Have you borrowed money or sold possessions to fund gambling?
• Does gambling negatively affect your mood, finances, or relationships?

If you answered "yes" to any of these questions, consider utilizing the support resources listed below and setting stricter personal limits.

Limits & Tools

OBSERVE: CA regulations and AGLC's GameSense program require all licensed operators to provide effective player protection tools, including deposit limits and session controls.

EXPAND: Setting personal limits is a proven strategy to maintain control and minimize risks. stoney-nakoda-resort-ca.com offers you the following options in your personal account dashboard:

• Deposit Limits:
  • Access your account dashboard and navigate to the "Responsible Gaming" or "Limits" section.
  • Choose to set daily, weekly, or monthly deposit caps.
  • Enter your preferred limit amount (in CAD) for each period. For example, set a daily deposit cap of $100, weekly cap of $500, or monthly cap of $2,000.
  • Confirm your changes. Limits take effect immediately and cannot be raised until the selected timeframe expires, in line with regulatory policy.
• Time Spent Limits (Session Timers):
  • Enable session reminders in the "Responsible Gaming" tools menu.
  • Set a maximum session duration (e.g., 60 or 120 minutes). You will receive an on-screen notification when your limit is reached.
• Time-Out (Breaks):
  • Use the "Time-Out" function to temporarily suspend access for a chosen period (24, 48, or 72 hours).
  • Activate this in your account settings. You will be automatically logged out and unable to play until the time-out expires.

For assistance setting limits, contact our support team at [email protected].

Self-Exclusion

OBSERVE: Self-exclusion is a regulatory requirement under AGLC and CA laws, providing a formal mechanism for players to restrict access to gaming services.

EXPAND: stoney-nakoda-resort-ca.com enables you to self-exclude temporarily or permanently, safeguarding against further play and potential harm.

1. Accessing Self-Exclusion: Log in to your account and navigate to the "Responsible Gaming" or "Self-Exclusion" section.
2. Choose Exclusion Period: Select a period that meets your needs:
   • Minimum six months (temporary exclusion)
   • 12 months, 24 months, or lifetime (permanent exclusion)
3. Confirmation: Read the terms carefully, confirm your decision, and submit the request. You may be asked to verify your identity for security purposes.
4. Support Contact: If you have questions or require assistance, contact [email protected].
5. Consequences:
   • Your account will be immediately deactivated for the exclusion period.
   • You will not be able to log in, deposit, wager, or participate in promotions.
   • Any remaining balance is subject to review and refund according to AGLC and CA financial regulations. Withdrawals may be processed upon written request to support, subject to verification.

Legal Obligation: All self-exclusion requests are confidential and strictly enforced. Breaching self-exclusion terms may void eligibility for refunds or winnings during the excluded period.

Support Resources

OBSERVE: Canadian players must have access to specialized local and international support, in compliance with AGLC and CA responsible gaming standards.

EXPAND: stoney-nakoda-resort-ca.com provides direct links to both local and global organizations, digital self-exclusion registries, and technological aids for minimizing gambling-related harm. All consultations are confidential and free of charge. Professional help is always available.

Local Support (Canada)

• Alberta Health Services Addiction Helpline: 1-866-332-2322 (24/7, English & French)
• GameSense Alberta: Visit gamesenseab.ca for in-person and online support (various locations, Mon-Fri 9:00-17:00, English & French)
• Canada National Problem Gambling Helpline: 1-888-230-3505 (24/7, Multilingual)

International Support Organizations

Self-Exclusion Schemes & Digital Tools

• Canada: Contact your provincial gaming regulator for voluntary self-exclusion lists. In Alberta, AGLC's Self-Exclusion Program is available via AGLC Self-Exclusion.
• UK GamStop: gamstop.co.uk (online self-exclusion, UK residents only)
• Spain RGIAJ: ordenacionjuego.es/en/rgiaj
• Blocking Apps: Gamban, BetBlocker (install on devices to block gambling sites globally)
• Family Support: Gambling Therapy Family & Friends, Gam-Anon

All communications with support organizations are confidential. Professional counselors are available to help you or your loved ones 24/7.

Help for Family

OBSERVE: Family members affected by someone's gambling need practical tools and emotional support.

EXPAND: Engaging in open, non-judgmental conversations is vital. Early intervention can make a significant difference.

• Initiate Conversation: Use calm, supportive language. Express concern for their wellbeing, not just their gambling habits.
• Encourage Professional Help: Suggest contacting dedicated support services or a licensed psychotherapist specializing in addiction.
• Join Family Support Groups: Resources include:
  • Gam-Anon (International) - forums and meetings for families
  • Gambling Therapy Family & Friends - online chats and resources
  • Local Alberta resources via GameSense Alberta
• Next Steps: If harm is suspected, contact the Alberta Health Services Addiction Helpline (1-866-332-2322), arrange a consultation with a licensed therapist, or reach out to national hotlines for immediate advice.

Families are not alone-confidential, non-judgmental support is available at every stage.

Operator's Commitment

OBSERVE: stoney-nakoda-resort-ca.com, operated under AGLC license, is legally required to implement robust responsible gaming protocols.

EXPAND: Our internal procedures include advanced behavioral monitoring, proactive player communications, and transparent risk management practices.

• Behavior Analysis: All gaming activities are monitored for patterns consistent with risky behavior, such as rapid deposit increases, prolonged sessions, or frequent limit changes.
• Warning Messages: Automated notifications are sent if unusual activity is detected, prompting players to review their limits or consider taking a break.
• Support Intervention: If risk patterns continue or escalate, our responsible gaming team may initiate direct contact via email or phone to offer support and information on available tools.
• Data Privacy: All monitoring and communications are conducted in strict accordance with Canadian privacy laws and AGLC regulations. No personal information is shared without consent.

Legal Protective Clause: stoney-nakoda-resort-ca.com reserves the right to limit or suspend account activity if there is reasonable suspicion of problem gambling, in accordance with CA regulatory guidelines.

Updates

OBSERVE: Regulatory requirements mandate timely notifications of policy changes affecting player safety.

EXPAND: Players are informed of updates via:

• Direct e-mail to the registered address
• Prominent website banners on stoney-nakoda-resort-ca.com
• Updates in the "Responsible Gaming" section of your account

REFLECT: All changes to responsible gaming policies are communicated promptly. The last update to this page was on 2025-11-06.

Contact & Feedback

OBSERVE: Direct, confidential communication channels are required for all responsible gaming requests.

EXPAND: stoney-nakoda-resort-ca.com provides multiple ways to reach our responsible gaming department for self-control support, feedback, or inquiries:

• E-mail: [email protected] (primary for responsible gaming)
• Phone: Not specified - please use e-mail for fastest response
• Address: 888 Nakoda Way, Mînî Thnî (Morley), Alberta, T0L 1N0, Canada

Feedback Form

To request self-control measures, report concerns, or ask for support, e-mail our team with your full name, account e-mail, and a brief description of your request. All communications are handled confidentially and in compliance with CA privacy law.

stoney-nakoda-resort-ca.com is committed to your wellbeing and to upholding the highest standards of responsible gaming for all Alberta players.